At Mahal Jewels, we offer a Cash buyback policy for Jewellery, solitaire diamonds, and gold coins/bars purchased from www.mahaljewels.com and any other Online marketplaces.

Please note the following details regarding our Buyback policy:

• The buyback policy is applicable for Jewellery, solitaire diamonds, and gold coins after 14 days from the date of purchase.
• You can return your Gold jewellery, Gold coin/bar, Diamond/precious Gem jewellery at Mahal Jewels outlet with a valid invoice or by returning the product to the registered address mentioned at www.mahaljewels.com.  
• Standard rate deduction policy on the prevailing price of gold will be applicable on the gold component of your jewellery, gold coin/bar.
• The gold rate at our retail store or online at www.mahaljewels.com where the buyback occurs will be regarded as the benchmark gold rate.   
• Gold Jewellery: 100% of the benchmark gold rate.
• Diamond Jewellery: 100% of the benchmark gold rate and 90% of the prevailing diamond carat rate of the day after deducting the discount given (percentage) at the time of purchase.
• Era or Uncut Jewellery: 100% of the benchmark gold rate and 80% of the Invoice bill value of Uncut Diamond after deducting the discount at the time of purchase.
• Precia or Precious Stone Jewellery (Ruby, Emerald, Sapphire): 100% of the benchmark gold rate and 70% of the invoice value of precious stones after deducting the discount at the time of purchase.
• Solitaire Loose Diamonds: 90% of the prevailing diamond carat rate of the day after deducting the discount given (percentage) at the time of purchase.
• Solitaire Diamond Studded Jewellery:100% of the benchmark gold rate and 90% of the prevailing diamond carat rate of the day after deducting the discount given (percentage) at the time of purchase
• Gold Coins: 96% of the benchmark gold rate.
• Sliver Articles:- 100% of the benchmark Sliver rate on 92.5 purity & 75% of the benchmark Sliver rate on 80 Purity.
• In order to sell gold, the customer shall provide any identity proofs as follows:
• (a) Electoral ID (b) Aadhaar Card (c) Driving license (d) Passport (e) Pan Card

Fair Value Assessment:

Our buyback policy is designed to provide you with fair value for your Jewellery and solitaire diamonds. The prevailing gold and platinum price of our retail store will be applicable for the valuation of the product. Prevailing Price = Gross price less the % discount offered during purchase.

Approval and Evaluation:

All exchange/buyback will be subject to a quality check by our Quality department or by a certified laboratory as required, which can take up to 4 working days.

Mahal Jewels reserves the right to calculate the cash buyback amount based on the final evaluation conducted by our quality check experts. The evaluation considers various factors such as the condition, quality, and market value of the product.

Cash payments for buyback shall be made only by way of an account payee cheque or RTGS/NEFT, which may take 7-10 business days and the same shall only be made in the name of the customer as per the invoice.

For exchange or buyback of custom made or altered products, only “Exchange after 7 days of purchase” & “Buyback” policies will be applicable.

Please note that the Buyback policy may vary for specific products or during promotional periods.

DISCRETION OF RIGHTS The company reserves the right to exercise discretion in permitting all exchanges, buybacks and the right to modify these terms and conditions without prior notice. All disputes are subject to the jurisdiction of the courts at Calicut. For any further clarification or assistance regarding our cash buyback policy, please contact our customer support team at support@mahaljewels.com or visit our nearest store.